PROJECT PORTFOLIO.
Every project here is a real problem solved. Real stakes. Real outcomes. Real lessons learned.
These aren't case studies about what could happen if you implement a system correctly.
They're documentation of what actually happened when strategy met execution, when teams committed to solving problems at scale, and when technology was deployed as a tool for operational excellence—not as an end in itself.
From Cash-Only to Click-and-PIN: Launching Debit Payments in a Pandemic
ELIMINATING MANUAL MENU SYNCING: DIRECT MARKETPLACE INTEGRATION AT SCALE
SCALING CUSTOMER SERVICE: BUILDING A CALL CENTER FOR HIGH-VOLUME INQUIRIES
Navigating Vendor Disruption: Seamless Migration Without Losing Marketplace Reach
FROM CHAOS TO COHESION - moving 20 LOCATIONS UNDER A SINGLE PLATFORM
TAILORED MUSIC STRATEGY FOR MULTI-LOCATION CANNABIS RETAIL
Deploying Real-Time Digital Menus Across In-Store Screens
MULTILINGUAL NATIVE E-COMMERCE STRATEGY
Dutchie Hub Deployment
What You're Looking At
Each project represents a specific challenge: fragmented payment systems that needed consolidation, e-commerce platforms that needed to compete on marketplaces, vendors that discontinued critical infrastructure in the middle of operations, retail locations that needed to scale without chaos. These were real problems affecting real revenue and real customer experience.
The approach in each case was the same: understand what's actually broken, design a solution that fits the business (not the other way around), execute with precision, and measure the difference. No theoretical frameworks. No buzzwords. Just practical problem-solving informed by understanding how retail actually works.
Why These Projects Matter
Implementation at scale is where theory meets reality. It's easy to talk about "digital transformation" or "operational efficiency." It's much harder to actually migrate 20 locations to a unified POS system without disrupting daily operations. It's harder to build multilingual e-commerce that ranks in search and drives real traffic. It's harder to navigate vendor discontinuations while maintaining marketplace visibility and customer trust.
What separates successful implementations from failures isn't usually the technology—it's the thinking. It's understanding that every system decision cascades downstream. That staff training isn't an afterthought; it's infrastructure. That data accuracy compounds into either competitive advantage or operational drag depending on how you build it.
The Common Thread
Look across these projects and you'll notice a pattern: they all solve problems that affect the entire organization. Payment consolidation doesn't just improve checkout speed—it improves financial reporting, reduces errors, and enables better decision-making. E-commerce optimization doesn't just increase online sales—it builds brand presence and customer loyalty. Marketplace integration doesn't just expand reach—it improves operational efficiency across the entire supply chain.
These aren't isolated wins. They're systemic improvements that compound.
What This Means for Your Business
If you're running multi-location retail, managing complex operations, or trying to scale without breaking, the problems documented here are probably familiar. The approaches, methodologies, and lessons learned are transferable. The thinking that drove these solutions—about systems, about scale, about the gap between theory and execution—applies whether you're in cannabis, hospitality, specialty retail, or any industry where consistency and growth need to happen simultaneously.