Systems Administrator overseeing a 300+ computer lab supporting Windows 7, Windows 10, and macOS environments. Responsible for maintaining a stable, uniform, and high‑performance ecosystem where students could focus on building, testing, and shipping their projects without disruption. Designed processes to ensure that systems operated consistently across mixed operating systems and hardware generations, minimizing downtime while enabling rapid configuration changes when course requirements shifted.

Diagnosed and repaired issues in Windows Server 2012 R2, including Active Directory replication failures, user authentication problems, and Group Policy inconsistencies that affected shared logins and drive mapping. Streamlined domain management by organizing user and machine objects into logical OUs and developing scripts to automate profile cleanup and permissions resets. Deployed software remotely through centralized management tools, ensuring that every workstation received the correct drivers, updates, and licensed applications without manual intervention. Established version control standards for instructional software, reducing conflicts between new and legacy programs used in different courses.

Implemented network monitoring workflows to detect latency spikes, disk errors, or memory overuse long before they caused performance degradation. Logged and analyzed these metrics weekly to identify hardware nearing end‑of‑life and prioritize replacements within budget. Coordinated with faculty to schedule maintenance windows that avoided class disruptions, and provided same‑day turnaround on most system outages.

Produced thorough, student‑friendly Standard Operating Procedures (SOPs) covering lab setup, login processes, and data backup best practices. These SOPs went beyond technical steps by offering context, screenshots, and troubleshooting flowcharts, enabling users with minimal IT background to solve common issues independently. Adoption among students and teaching assistants significantly reduced repeat help desk requests and streamlined onboarding for new cohorts.

Developed a custom Android application to push real‑time RSS feeds—covering announcements, lunch menus, weather updates, and emergency alerts—to displays across the network. Managed early Google Cast integrations that allowed teachers and students to broadcast live presentations, updates, or media from any authorized device. This system became an early model for digital signage within the broader district, combining automation with accessibility and providing a reliable internal communication tool that adapted to daily campus needs.

Overall, maintained a complex, cross‑platform computing environment that supported continuous learning, hands‑on experimentation, and secure system operation—balancing performance, reliability, and user empowerment at every level.